SHIPPING & RETURNS

SHIPPING 

  • For Purchases the shipping costs CHF 4.90 in CH & EU (excl. Pampas Gras). Outside CH & EU the shipping costs CHF 9.90. The shipping for Pampas Gras costs CHF 6.90.

DISPATCH

 

  • All orders will be dispatched within 1-3 business days after purchase. 

POSTAGE TIME

  • When living in Europe, you will receive your order within 3-5 working days after the shipment.

  • When living outside Europe, it could take up to 2 weeks, depending on the country you live in.

​PLEASE NOTE

MAKOU STUDIO cannot be held accountable for delays in shipping times as these are just an estimated time frame and can often exceed the time advised by Switzerland Post.

We will do our best to ensure you receive your items as quickly as possible! However, the above shipping times are not guaranteed and are to be used only as a guide. We do not take responsibility for any delays in shipping. MAKOU STUDIO is not responsible for any duties and/or taxes imposed. We are not responsible for any items held or detained by customs. It is advised that the customer contact their customs office to enquire about any taxes, duties or import regulations before ordering.

Please contact us via the "Contact Us" form to enquire about shipping to your country.​

E X C H A N G E & R E T U R N S

​​

  • MAKOU STUDIO does not offer refunds for change of mind, although if you are unhappy with your order we do offer exchanges, please email us in order to lodge an exchange inquiry. You must notify us via email within 5 days from receiving your order.

  • Package must be shipped using a traceable method (tracking number), MAKOU STUDIO is not responsible for any lost or damaged items when returning the product.

  • Customers will be responsible for paying the costs of shipping when exchanging or refunding.

  • Exchanges will only be accepted for items in their original condition and packaging. MAKOU STUDIO holds the right to refuse exchange for damaged or mistreated items

  • If you have received the incorrect item or an item that is faulty please notify us immediately via email and we will ensure that your order is fulfilled correctly. In these situations, MAKOU STUDIO will bare all return shipping costs

  • All sale transactions are final and thus are not eligible for exchange unless deemed faulty or damaged due to a fault of our own

 

If you have any further questions or need assistance please contact us.

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